LAST UPDATED: 22 JUNE 2026
Castle Property Agents Pty Ltd (“Castle Property Agents”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, interact with us, or use our services.
Collection of Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Your name;
- Postal or residential address;
- Telephone number;
- Email address;
- Information relating to property sales, leasing or management enquiries;
- Information required to provide our services or respond to your requests.
In some circumstances, we may also collect information required to comply with our legal and regulatory obligations.
You may browse many areas of our website without identifying yourself.
Website Usage Information
When you visit our website, we may automatically collect certain non-identifiable technical information, including:
- Browser type and version;
- Device and operating system information;
- IP address;
- Pages visited and time spent on the website;
- Referral sources;
- General website usage statistics.
This information may be collected through cookies or similar technologies and is used to improve website functionality, security, user experience and analytics.
Use of Personal Information
We may use your personal information to:
- Provide our real estate and property management services;
- Respond to enquiries and customer support requests;
- Communicate with clients, tenants, landlords, buyers and suppliers;
- Process transactions and maintain records;
- Comply with legal obligations;
- Improve our website and services;
- Send communications that you have requested or consented to receive.
We will only use personal information for the purposes for which it was collected or as otherwise permitted by law.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to provide our services, including:
- Contractors and service providers;
- Information technology providers;
- Marketing service providers;
- Professional advisers;
- Regulatory authorities where required by law.
We take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate confidentiality and privacy safeguards.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While no method of electronic transmission or storage is completely secure, we implement appropriate administrative, technical and physical safeguards to protect your information.
Access and Correction
You may request access to personal information we hold about you or request corrections if you believe it is inaccurate, incomplete or out of date, subject to any exceptions permitted by law.
Requests should be made in writing where appropriate so that we can verify your identity and process your request securely.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Any updated version will be published on our website and will take effect from the date of publication.
Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy enquiry, please contact:
Castle Property Agents Pty Ltd
232 Ferry Road
Southport QLD 4215
Phone: (07) 5531 5131
Email: admin@castlepropertyagents.com.au
We welcome your enquiries and will endeavour to respond within a reasonable timeframe.
CASTLE PROPERTY AGENTS PTY LTD
232 Ferry Road, Southport QLD 4215
Phone: (07) 5531 5131
Please note: For all properties that requires tenanting a letting fee and marketing fee will apply.